Refund Policy


Congrats on your new vintage purchase! In case you didn't know, your choice to buy secondhand is great for the environment and helps to keep literal tons clothing out of the landfill.  Many people are choosing to move away from fast fashion, and that's what we appreciate most about our customers.

Due to the nature of vintage, most of our items are pre-loved and may show signs of wear (unless otherwise noted); basically they're like fine wine - better with age! Any major flaws will be noted in item descriptions.  Excuse us if we overlooked anything on your garment; we try our best to do a thorough examination before posting. All sales are FINAL SALE - and cannot be returned, refunded or exchanged for store credit. Do not send items back to us - we cannot process any refunds or exchanges. We recommend you read the description carefully, and reach out with any questions in advance of your purchase!

Please note that once an order has been place it cannot be cancelled. Be sure you have entered your shipping address correctly before purchasing - we are not responsible for packages that are mis-delivered due to incorrect addresses. Additionally, once your order has been dropped with our shipping partners, we are not responsible for lost or misplaced packages.  
If your order was damaged during the shipping process, please be sure to take photos of your packaging and damaged items as soon as you receive it, and contact the appropriate shipping company to process a claim.

Have any questions ? Email us at wearedollpartsshop@gmail.com